Frequently Asked Questions
Please note if you are having an intimate examination a chaperone can be provided. This service is available to both male and female patients. Please discuss this with your doctor. Our chaperones are all fully trained to perform their duties.
Unfortunately we are unable to help if you have a dental problem and so we will ask you to see your dentist. If you are looking for dental care the NHS Choices website can help you find a NHS dentist. For urgent Dental Care please call 111 for the NHS 111 service.
We want to get better at communicating with our patients. We want to make sure you read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
To provide a safe, caring and accessible service to all our patients, encompassing the values of traditional general practice; whilst embracing new ways of working.
Clinical Commissioning Groups (CCGs) work with patients and healthcare professionals, and in partnership with local communities and local authorities. On their governing body, CCGs have, in addition to GPs, at least one registered nurse and a doctor who is a secondary care specialist (someone who specialises in hospital-based care). Groups have boundaries that will not normally cross those of local authorities. All GP practices have to belong to a Clinical Commissioning Group.
Freedom of Information
The freedom of information act is an Act of Parliament of the Parliament of the United Kingdom that creates a public “right of access” to information held by public authorities
This is a guide to the General Practitioners Publication Scheme as required by the Freedom of Information Act 2000.
This Publication Scheme is a complete guide to the information routinely made available to the public by Fieldhead Surgery. It is a description of the information about our Doctors and the Practice, which we make publicly available. It will be reviewed at regular intervals and we will monitor its effectiveness.
How much does it cost?
The publications are all free unless otherwise indicated within each Class. (Where information is provided at a cost the charges are as below).
How is the information made available?
The information within each Class is currently available via this website, in our information folder in reception and can be requested in hard copy from reception (There will be a small charge for photocopies of documents).
Your rights to information
In addition to accessing the information identified in the Publication Scheme, you are entitled to request information about the practice and the partners under the NHS Openness Code 1995.
The Freedom of Information Act 2000 recognises that members of the public have the right to know how public services are organised and run, how much they cost and how the decisions are made.
From January 1st 2005 General Practitioners have been obliged to respond to requests about information that they hold, that is recorded in any format. These rights are subject to some exemptions, which have to be taken into consideration before deciding what information can be released.
Under the Data Protection Act 1998, you are also entitled to access your clinical records or any other personal information held about you and you can contact the practice secretary to do this.
If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the Scheme, please write to:
The Practice Manager, Fieldhead Surgery, 65 New Road Side, Leeds, LS18 4JY
Classes Of Information
All information at Fieldhead Surgery is held, retained and destroyed in accordance with NHS guidelines. Our commitment to publish information excludes any information, which can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000. Where individual Classes are subject to exemptions, the main reasons are for the protection of commercial interests and personal information under the Data Protection Act 1998. This applies to all Classes within the Publication Scheme. The information on this Scheme is grouped into the following broad categories:
Who We Are
Details of the practice, organisational structures and key personnel can be found in the practice profile in our patient information folder. The practice adheres to the National General Medical Services contract. The contract is with the NHS England.
The practice aims to follow National Institute for Clinical Excellence (NICE) and National Health Service guidelines. Copies of these can be found on the NICE website or the Department of Health website.
The NHS is a very large part of the public sector. It is possible to find out information about practices, Primary Care Trusts and other NHS services in your area by using NHS Choices Website. A full list of local General Practices can also be found there.
The full names of the GPs are listed in the introduction to this scheme, the practice leaflet and practice profile. As can be seen from the profile we employ a practice manager, practice nurses and a full range of administrative staff.
The range of services we provide includes:
- Cervical cytology
- Child health surveillance
- Contraceptive services
- Chronic disease management
- Minor Surgery
- ENT clinic
- Access to district nurse, midwife and health visitor
- Out of hours cover is currently NHS111
Funding details and charging policies:
- The practice receives money from NHS England according to its contract in exchange for providing services for patients.
- The practice also charges for certain services which are not provided within the NHS.
Regular publications and information for the public
Guidance and information leaflets
If you wish to make a complaint about any aspect of our service you should first contact:
The Practice Manager, Fieldhead Surgery, 65 New Road Side, Leeds, LS18 4JY 0113 2953410
Our policies and procedures
Policies and procedures for use within the practice include, but are not restricted to: data protection; prescribing and prescription; and health and safety.
This Publication Scheme
In this class, we will publish any changes we make to this Publication Scheme, the criteria on which our information management policies are made and a referral point for all enquiries regarding information management. We will also publish any proposed changes or additions to publications already available.
Cost of Information
We will charge you only for hard copies or the transfer of media onto external devices. Some information is available free, but for others, there may be a charge. The charges will vary according to how information is made available. Charges are as follows:
- Via the practice intranet – photocopying charges only.
- Leaflets – leaflets on services we offer to the public, health advice leaflets and information regarding complaints/suggestions and Access to data are available free of charge from reception and can be viewed in our patient information folders.
- “Glossy” or other bound paper copies, CD Rom, video or other mediums, are not currently available from the practice.
The charges will be reviewed regularly.
Material available through this Publication Scheme is subject to the copyright of this General Practice unless otherwise indicated. Unless expressly indicated to the contrary, it may be reproduced free of charge in any format or medium provided it is done so accurately in a manner which will not mislead. Where items are re-published or copied to others, you must identify the source and acknowledge copyright status. This permit does not extend to third party material, accessed through the scheme. See HMSO Guidance Notes.
The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters for patients, families and carers.
They are a great first point of call if you have any questions or concerns when you are using NHS services. For example, you may wish to find out about an outpatient appointment or you have a concern about hospital services.
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve, follow these links:
Fieldhead surgery is actively contributing to medical research which we believe plays an important role in improving the medicine we practice.
As well being committed to improving the care our own patients receive, we also believe in helping the progress of medicine in general. We have joined the National Institute for Health Research as a ‘research ready practice’ and have been approved by the Royal College of General Practitioners.
By being part of this network we hope to help develop medical research within primary care. This can mean supporting research studies and clinical trials, collecting data and working in partnership with other practices and NHS organisations.
We have participated in several studies already such as the management of pain from cancer, hand osteoarthritis and Helicobacter eradication.
What does this mean for patients?
It simply means that occasionally we could ask you if you would be interested in participating in some research, in the same way you might be asked if you go to a local hospital. However, you do not have to take part if you do not want to.
Rights and Responsibilities
A summary of our commitment to patients and what we expect from you.
- All patients registered at the practice have a named, accountable GP responsible for their overall care, but any patient can see any doctor or nurse they choose.
- Patients have the right to say if they would prefer to see a particular doctor or nurse and we will try to arrange this (as long as they are available). We understand that ‘continuity of care’ is important. Seeing the same nurse or doctor for a particular condition can make it easier to get the right diagnosis and plan your treatment/management better.
- Registered patients are invited to have a health check from time to time. We hope you will take up this service.
- We also offer all patients over 40 an NHS Health Check every 5 years. Please contact reception to discuss this.
- Patients have the right to see their own health records, subject to the terms of the Data Protection Act.
- Please arrive on time for your appointment. That way clinics are more likely to run on time.
- Please inform the practice if you can’t make an appointment or if the appointment is no longer necessary, so the slot can be offered to another patient.
- Please try and attend the surgery and do not make a request for a home visit unless absolutely necessary. Home visits are for housebound or seriously ill patients. In the time it takes to conduct 1 home visit we can typically see at least 3 patients at the surgery.
- Please make requests for repeat prescriptions in good time. We suggest at least 72 hours before you need more medication.
- Please co-operate with all practice staff and treat them courteously. They are trying to help you.
Smoking in all enclosed / indoor public places and workplaces in the UK is illegal.
Anyone caught smoking in a prohibited area is liable for a fine of £50 (£30 if paid within 15 days). Failure to pay would result in a fine of £200 and a criminal record.
Local Authority Environmental Health Departments are responsible for enforcing the smoking ban.
- The Practice displays ‘No Smoking’ notices, which conform to the legislation.
- Smoke alarms are fitted in public areas and toilets (to discourage illegal smoking)
- Patients found smoking will be requested to leave. Where difficulties arise, the police will be called without delay and without challenging the offender further
- Patients repeating the offence will be removed from the practice list
Electronic cigarettes must not be used on practice premises, as they emit a nicotine vapour
If you would like help to stop smoking you can find further information on our Stop smoking services page.
Terms and Conditions
If you disagree with any part of these terms and conditions, please do not use our website.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the NHS. The doctors, nurses and staff in this practice have the right to do their work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right.
At no time will any such behaviour be tolerated in this practice. If you do not respect the rights of our staff we may choose to inform the police and make arrangements for you to be removed from our medical list.